If you book directly through our website, the system requires 100% payment in advance.

If you prefer to pay only 50% upfront and the remaining balance on the day of your service, this must be arranged manually with one of our representatives.

No. We always require a deposit to secure your reservation. The remaining balance can be paid in cash to the driver on the day of the service.

No problem. If you notify us at least 48 hours before your service, you’ll receive a full refund or we can reschedule your transfer — whichever works best for you.

We monitor your flight in real time, so if it’s delayed or arrives early, we’ll adjust the pick-up automatically. If you need any further changes, just let us know.

One day before your trip, your driver will contact you by WhatsApp or text message. If you’d like to be met inside the terminal with a sign, you can add the Meet & Greet service for USD 20. To arrange it, please contact us directly so we can book it manually.

Yes, we follow your flight live to make sure we’re there when you land.

Simply let us know right away, and we’ll help you reschedule or adjust your transfer.

Domestic flights: 1 hour from the time your flight lands
International flights: 2 hours from the time your flight lands
Hotel pick-ups: 15 minutes complimentary waiting time
Cruise port pick-ups: 1 hour from the scheduled time

Once the complimentary waiting time has ended, extra waiting is charged at USD 30 per 30 minutes.

👉 Please note: We schedule the driver to arrive at the airport 30 minutes after your flight lands, giving you an extra 30 minutes of complimentary waiting time.

SUVs usually allow one large suitcase and one carry-on per passenger. Vans have additional space for larger or bulkier luggage.

Yes, pets are welcome. We just ask that they travel in a carrier or with proper safety measures.

Yes, the first child seat is free. A second one can be added for USD 20.

For safety and cleanliness reasons, food and drinks are not allowed during regular transfers. However, on long-distance trips such as Key West or Orlando, light snacks and drinks (like coffee, water, or soft drinks) are permitted.

No, transfers are offered directly from your pick-up location to your destination without unscheduled stops.

No, all of our services are private and exclusively for your group.

We operate with comfortable luxury SUVs and spacious vans for 6 to 14 passengers, all modern and air-conditioned.

We provide transfers from Miami International Airport to hotels, residences, cruise terminals, and nearby cities such as Fort Lauderdale, Orlando, and Naples.

Yes, in some cases:

1. Night services between 10:00 pm and 7:00 am: USD 20
2. A second child seat: USD 20
3. Meet & Greet inside the terminal: USD 20

Tipping is not mandatory, but in the U.S. it’s customary and always greatly appreciated.

The price of the transfer does not change if you’re traveling alone. The rate is the same as for a group of up to five passengers, since it involves the same vehicle, the same driver, the same travel time and waiting time, and the same toll expenses.