management@miami-beach.tours | Business Hours: Daily, 8:00 AM–9:00 PM
management@miami-beach.tours | Business Hours: Daily, 8:00 AM–9:00 PM

Terms and Conditions

Terms and Conditions (Privatetransportation.miami)

Effective Date: December 12, 2025
Location: Miami Beach, Florida, USA
Company: Miami Beach Tours and Services ACS LLC
DBA: Golden Ride Miami
Website: PrivateTransportation.Miami

These Terms and Conditions govern your use of our website and any transportation services you book with us (the “Services”). By requesting a quote, making a reservation, or using our Services, you agree to these Terms.

1. Services Provided

We provide private transportation services in and around Miami (including airport, cruise port, hotel, and point-to-point transportation), and related chauffeured services as offered on our website or via our representatives.

Service availability may vary by date, time, location, vehicle type, and operational capacity.

2. Quotes and Pricing

2.1 Quotes
Any quote provided by phone, email, WhatsApp, or through the website is based on the information you provide (date, time, pickup/drop-off, passengers, luggage, and special requests). If those details change, pricing may change.

2.2 What pricing may include
Depending on the service you book, pricing may include items such as tolls, fuel, and standard operational costs. Any inclusions/exclusions will be confirmed in your booking confirmation.

2.3 Additional charges

  • Services performed between 9:00 p.m. and 7:00 a.m. are subject to a USD 30 nighttime surcharge per service.
  • For Naples and Orlando services, services performed between 6:00 p.m. and 7:00 a.m. are subject to a USD 50 nighttime surcharge per service.
  • The first child seat or booster is included at no additional cost. Each additional unit costs USD 20 and must be requested when booking.
  • Meet & Greet service costs USD 40 for groups of up to 14 passengers and USD 80 for groups of 15 or more passengers.
  • Parking, route changes, extra stops, damage, excessive cleaning, or other charges specifically confirmed before service.

3. Booking and Confirmation

3.1 Reservation required
Service is provided by reservation. A booking is considered confirmed only when you receive written confirmation from us and, when applicable, the required payment/deposit has been received.

3.2 Customer responsibility
You are responsible for providing accurate booking details, including correct addresses, contact number, passenger count, and (if applicable) flight/cruise information.

4. Payment Terms

Private services require a 50% deposit to confirm the reservation and verify availability. The remaining balance is paid in cash on the day of service.

Hourly services require full payment in advance. For the Orlando-to-Miami route, full payment must be received before 4:00 p.m. on the previous day.

Credit or debit card, Venmo, and Wise payments have a 4% surcharge. Zelle has no surcharge.

Reservations are confirmed only after the required payment has been received and availability has been verified.

5. Included Courtesy Waiting Time

Unless the booking confirmation states otherwise, courtesy waiting time is:

  • International flights: up to 2 hours from actual landing time.
  • Domestic flights: up to 1 hour from actual landing time.
  • Cruise port pickups: up to 1 hour from the scheduled pickup time.
  • Hotels, residences, and private addresses: up to 15 minutes from the scheduled pickup time.

After the courtesy waiting time, additional waiting is billed as one full hour at the hourly rate for the reserved vehicle category.

6. Flight and Cruise Information

If you provide flight details, we may monitor flight status to adjust timing when reasonable. Monitoring does not guarantee unlimited waiting; courtesy waiting limits still apply.

For cruise ports, you are responsible for being ready at the agreed pickup time and following pickup instructions provided.

7. Child Seats and Passenger Safety

7.1 Child seats

The first child seat or booster is included at no additional cost. Each additional unit costs USD 20 and must be requested when booking.

7.2 Safety rules

All passengers must comply with seat-belt and safety requirements. We may refuse service if passenger safety is at risk.

8. No-Show, Late Passengers, and Missed Pickups

A no-show may be declared when the passenger cannot be reached or fails to appear within the applicable courtesy waiting time. A no-show or unused service is non-refundable.

If you expect to be late, contact us as soon as possible. Accommodation is subject to availability and additional waiting charges may apply.

9. Changes, Modifications, and Cancellations

Change requests must be made as early as possible, are subject to availability, and may affect pricing.

Private SUV, van, luxury, and hourly services

  • At least 48 hours before the service: full refund.
  • Less than 48 hours before the service: non-refundable.

Bus cancellation policy:

  • At least 14 days before the service: 100% refund.
  • From 7 to 13 days before the service: 50% refund.
  • Less than 7 days before the service: non-refundable.

A no-show or unused service is non-refundable.

Product-specific shared-tour cancellation conditions shown on the applicable tour page and booking confirmation continue to apply.

We may cancel or reschedule due to safety, vehicle issues, severe weather, road closures, or circumstances beyond our control. If we cancel and cannot provide a suitable alternative, we will refund the unused portion of the service.

10. Customer Conduct

You agree to:

  • Treat the driver and vehicle respectfully

  • Not smoke or vape in the vehicle unless explicitly permitted in writing

  • Not bring illegal substances or hazardous materials

  • Avoid behavior that endangers anyone

We may end service immediately without refund if conduct is unsafe, abusive, illegal, or causes damage.

11. Vehicle Capacity and Luggage

Vehicle capacity is limited by legal seating and luggage space. You must accurately disclose passenger count and luggage. If the provided vehicle cannot safely accommodate the group due to inaccurate information, we may:

  • Upgrade vehicle when available (additional cost), or

  • Decline service, which may be treated as a late cancellation/no-show depending on timing.

12. Lost and Found

We are not responsible for items left in the vehicle. If we locate an item, we will make reasonable efforts to return it. Return may require pickup by the customer or a delivery fee.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability for any claim is limited to the amount paid for the specific service giving rise to the claim.

  • We are not responsible for delays caused by factors outside our reasonable control (traffic, accidents, law enforcement activity, weather, road closures, terminal restrictions, special events, etc.).

14. Website Use

You agree not to misuse the Website (attempt unauthorized access, disrupt service, or use the site for unlawful purposes). Content on the Website may not be copied or used without permission.

15. Privacy

Your use of the Website and Services is also governed by our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Venue for disputes, where permitted, shall be in Miami-Dade County, Florida.

17. Contact

Miami Beach Tours and Services ACS LLC (DBA: Golden Ride Miami)
Miami Beach, FL 33141, USA
Email: management@miami-beach.tours