To maintain service quality, bookings made less than 24 hours in advance must be arranged directly with one of our representatives (available 8 AM–9 PM daily).

Our business hours are from 9:00 AM to 9:00 PM. Any requests received outside of these hours will be answered the following day.

You can pay in cash at the time of boarding the vehicle if that is your preferred payment method.

For private services, we require a 50% deposit in advance. No exceptions.

Yes! That rate includes round-trip service to and from the same pick-up point with no extra fees.

We recommend you be ready 5 minutes before your scheduled time. For return trips from Sawgrass Mills, please arrive 10 minutes early.

Unfortunately, no. For logistical reasons, we are not able to accommodate that request. We currently only offer the two available time slots.

Of course—just let us know at least 24 hours before your scheduled time, and you’ll receive a full refund if you’ve already prepaid.

Unfortunately, no. The seat reserved in the morning is also held for the same passenger in the afternoon. If you choose to take only one part of the service, the price remains the same: USD 35.

We do not accept onboard card payments. If you’d like to pay by card, please do so in advance on our website or via the link we provide.

Absolutely—if there’s availability. Just let us know your preference via WhatsApp during business hours.

Look for us at the PRIMARK exit onto the street. Please arrive 10 minutes early to avoid missing your return ride.

As this is a shared service, we cannot wait beyond the scheduled departure. If you miss the shuttle, you’ll need to arrange your own return.

Each guest may bring one suitcase up to 23 kg. Any excess luggage must be transported separately.

Absolutely—we welcome baby strollers and foldable wheelchairs at no extra charge.

Unfortunately, no. Eating or drinking inside the vehicle is not permitted, as the shuttle must remain clean and ready for passengers throughout the day.